1. Hours of Operation
\nFrom 08:00 to 21:00.
\n2. Pricing
\nThe price refers to “per day” (24-hour period).
\nDamage waiver limits the customer’s liability for damage to the rented vehicle. The level of liability is the amount that the customer leaves as a deposit when renting the vehicle, which may vary depending on the type of vehicle, the method of payment, and the age of the customer. <\/p>\n
3. Extra services
\n\u2022 Unlimited mileage
\n(2-day rental includes 600 km free of charge, excess mileage: \u20ac0.25\/km including VAT)
\n\u2022 Out-of-hours service (9:01 p.m. to 7:59 a.m.) \u2013 \u20ac15
\n\u2022 Optional extras purchased locally
\n\u2022 Transport by ferry – \u20ac20\/transfer
\n\u2022 Traffic violations (traffic fines, municipal fines) are charged to the customer.<\/p>\n
4. Optional extras
\nOptional extras are subject to availability.
\nDaily charge per unit:
\n\u2022 Second driver \u2013 FREE (except LUXURY)
\n\u2022 Additional drivers \u2013 FREE (except LUX & VAN categories)
\n\u2022 Child seat \u2013 FREE
\n\u2022 Infant seat \u2013 FREE
\n\u2022 Snow chains: \u20ac8.00\/day
\n\u2022 Surcharge for young drivers (under 23 years old): \u20ac8.00\/day
\n\u2022 Surcharge for senior drivers (over 74 years old): \u20ac10.00\/day<\/p>\n
*The price of optional extras is subject to change without notice
\n*Prices include 24% VAT<\/p>\n
5. Vehicle Categories\/Models
\nOur vehicles are classified into categories.
\nReservations are confirmed for a category of vehicles, not for a specific model, except in the case of special vehicle categories.<\/p>\n
<\/p>\n
CATEGORY A \u2013 MINI:
\nRENAULT TWINGO
\nCHEVROLET SHPARK
\nMITSUBISHI SPACE STAR
\nPEUGEOT 1007
\nor similar
\nCATEGORY B – SMALL
\nNISSAN MICRA – diesel
\nHUNDAI i20 – diesel
\nRENAULT CLIO – diesel
\nCITROEN C3 – diesel
\nFIAT PANDA
\nRENAULT MODUS
\nNISSAN MICRA
\nSKODA FABIA
\nOPEL CORCA E
\nCITROEN C3
\nor similar
\nCATEGORY C – MEDIUM
\nFIAT TIPO – diesel
\nVW GOLF – diesel
\nALFA ROMEO GIULIETTA – diesel
\nCITROEN C-ELYSEE – diesel
\nFIAT TIPO
\nFORD MODEO
\nHONDA CIVIC
\nor similar
\n\u039a\u0391\u03a4\u0397\u0393\u039f\u03a1\u0399\u0391 D – STATION
\nFORD FOCUS – diesel
\nOPEL ASTRA – diesel
\nFORD FOCUS
\nor similar
\n\u039a\u0391\u03a4\u0397\u0393\u039f\u03a1\u0399\u0391 Q – SUV
\nNISSAN QASHQAI – diesel
\nCITROEN C4 CACTUS – diesel
\nALFA ROMEO TONALE
\nNISSAN QASHQAI
\nCOMPAS JEEP
\nVOLVO JEEP
\nTOYOYA CHR
\nor similar<\/p>\n
CATEGORY F (Auto) – AUTOMATIC
\nLANCIA DELTA
\nALFA ROMEO GIULIETTA
\nNISSAN MICRA
\nor similar<\/p>\n
CATEGORY R \u2013 7 seats
\nCITROEN C4 PICASSO
\nMAZDA 5 diesel
\nor similar<\/p>\n
CATEGORY L \u2013 9 seats
\nNISSAN PRIMASTAR
\nFORD TRANSIT
\nFIAT SCUDO
\nor similar<\/p>\n
CATEGORY LUX \u2013 Luxury<\/p>\n
CATEGORY VAN – Commercial<\/p>\n
6. Vehicle Condition
\nVehicles must be returned to the location\/drop-off point in the same condition as when they were picked up\/delivered.
\nThe customer is responsible for taking proper care of the vehicle.
\nThe renter shall return the vehicle in a clean condition (normal wear and tear excluded). If the vehicle is extremely dirty upon return or if there is damage to the seats and upholstery, an additional charge for deep cleaning will apply. This charge will depend on the actual condition of the vehicle upon return.
\nAnimals must be transported in our vehicle in their special carrier bag. Smoking is not permitted in the vehicle. <\/p>\n
7. Payment Methods
\nAll credit and debit cards are accepted for payment.
\nThe card must be in the name of the main driver, who is also financially responsible for the rental.<\/p>\n
8. Fuel policy
\nPlease return the rental vehicle with the same fuel level as when you picked it up.
\nIf the car is returned with less fuel, the customer will be charged for the refueling service.<\/p>\n
9. Insurance
\nYou have the option of purchasing additional insurance upon arrival at our office, reducing your liability for damage and wear and tear.
\nCDW – Basic insurance – Mixed
\nCombined insurance with liability waiver
\nThis insurance is provided free of charge and has a driver liability waiver (depending on the car category) in the event of an accident, which the renter is required to pay in the event of
\nSCDW – Super comprehensive insurance
\nLimits the renter’s personal liability by reducing the deductible amount for damage to the vehicle body.
\nWhat SCDW does NOT cover (Important Exclusions)
\nAlthough SCDW is the most comprehensive damage coverage, it does NOT cover the following, which you must pay for in full:
\n\u2022 The underside of the car.
\n\u2022 Windows\/Windscreens (may be necessary)
\n\u2022 Tires and Rims (may be necessary)
\n\u2022 Mirrors.
\n\u2022 Damage to the interior (e.g., burnt seat).
\n\u2022 Damage caused by off-road driving or violation of the terms of the contract (e.g., driving under the influence of alcohol).
\nSCDW provides you with peace of mind by reducing the amount of the deposit\/excess that the company holds on your credit card.<\/p>\n
GTR \u2013 Insurance for tires, rims, and windows.
\nCovers damage to tires or rims caused by sharp objects, potholes, or impact with a curb. Covers the cost of repairing or replacing windshields, side windows, and rear windows due to external causes (e.g., stones). <\/p>\n
GUARANTEE AMOUNT – DISCLAIMER OF LIABILITY (per category and insurance)
\nCategory A, B: Basic Insurance (CDW) Guarantee amount: \u20ac400
\nLiability waiver: \u20ac700
\nSuper Comprehensive Insurance (SCDW) Guarantee\/Excess: \u20ac200
\nSCDW plus GTR: Guarantee\/Exemption: \u20ac100
\nCategories C, D, E: Basic Insurance (CDW) Guarantee: \u20ac450
\nLiability waiver: \u20ac850
\nSuper Comprehensive Insurance (SCDW) Guarantee\/Excess: \u20ac250
\nSCDW plus GTR: Guarantee\/Exemption: \u20ac100
\nCategory Q, F: Basic Insurance (CDW) Guarantee: \u20ac500
\nLiability waiver: \u20ac950
\nSuper Comprehensive Insurance (SCDW) Guarantee\/Excess: \u20ac300
\nSCDW plus GTR Warranty\/Exemption: \u20ac150
\n\u039a\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b1 R,L ,VAN: \u0392\u03b1\u03c3\u03b9\u03ba\u03ae \u0391\u03c3\u03c6\u03ac\u03bb\u03b9\u03c3\u03b7 (CDW) \u0395\u03b3\u03b3\u03cd\u03b7\u03c3\u03b7 :700\u03b5\u03c5\u03c1\u03ce
\nLiability waiver: \u20ac1,100
\nSuper Comprehensive Insurance (SCDW): Guarantee\/Waiver \u20ac500
\nSCDW plus GTR: Guarantee\/Waiver \u20ac200
\nLUX category: Basic Insurance (CDW): Guarantee\/Exemption from \u20ac1,000 to \u20ac2,500 (varies depending on the car)
\nSuper Comprehensive Insurance (SCDW) and GTR are not available.<\/p>\n
There is no insurance coverage for the following cases:
\nDamage caused to the underside of the car due to poor driving or off-road driving. The renter is solely responsible.
\nLoss or theft of personal items inside the car.
\nLoss of vehicle keys.
\nAny damage caused by a driver who was driving under the influence of alcohol or drugs.
\nDamage caused by a driver who is not listed in the rental agreement. <\/p>\n
Theft insurance
\nAll vehicles are insured against theft. The renter is only liable for the excess (liability) amount per category. <\/p>\n
THW \u2013 Theft Waiver.
\nLimits the driver’s liability for expenses arising from the theft of the rental car to a ‘liability waiver’ amount.
\nTheft liability (waiver amount) per category:
\n\u2022 A, B \u2013 \u20ac1,000.00
\n\u2022 C, D, E \u2013 \u20ac1,500.00
\n\u2022 Auto, SUV \u2013 \u20ac2,500.00
\n\u2022 7-seater, 9-seater \u2013 \u20ac3,000.00
\n\u2022 LUX & VAN PROF \u2013 varies according to the estimated value of the vehicle
\nOption of optional theft insurance \u2013 reduction of liability (exemption)<\/p>\n
10.Late Return
\nA vehicle is rented for the period specified in the rental agreement. At the end of the rental period, a 1-hour delay is free of charge; after 1 hour, an additional day’s rental will be charged. <\/p>\n
11. Rental Requirements
\n1. Driver’s license
\n2. ID card or passport or residence permit.
\n3. Card\/Cash for rental payment and security deposit
\n*License valid for at least 1 year and 2 years for special categories.<\/p>\n
If your driver’s license is not from the European Union or the United Kingdom and if it is not in the Roman alphabet (i.e., if it is in Cyrillic), you must carry an International Driving Permit and your domestic license with you. For driving licenses from countries that are not part of the international driving license treaty, an official translation of the license must also be presented along with the original license. When renting within Greece, customers from non-EU countries must also present an International Driving Permit along with their domestic license.
\nIf a customer arrives at the rental office without the necessary documentation as mentioned above, the reservation will be canceled. In such cases, no refund will be given. <\/p>\n
12. Driver age limits.
\nThe minimum age for a driver is 21 years old and 23 or 25 for large and special categories of cars. The maximum age limit is 74 without additional charge; drivers under 21 and over 75 will be subject to an additional charge.
\nA minimum of one year’s driving experience is required for all categories. For luxury cars and trucks, two years of experience is required.
\n13. Travel outside Greece – Restriction
\nCrossing borders is not permitted. Renters are required to remain within Greece for the entire duration of their rental.
\nPlease contact our office for exceptional cases.
\n14. Roadside Assistance
\nFree 24 hours a day.
\n*(for the recognized national road network) <\/p>\n
15. Accident
\nIn the event of an accident or other incident, the renter or additional driver must immediately contact and inform our company. The company will replace the car, if it is not drivable, with a similar one depending on availability within 24 to 48 hours.
\nReplacement charge: The charge is set at approximately \u20ac0.56\/km, including taxes and any other charges (e.g., towing, transport by ship, tolls, etc.), depending on the location of the damaged car.
\nHELLAS RENT bears no responsibility for anyone driving under the influence of alcohol or drugs.<\/p>\n
16. Loss of Keys.
\nIf keys are lost or destroyed, they are not covered by insurance or risk reduction packages. Drivers will be responsible for all costs related to recovery, loss of use, replacement of the car, and repair. <\/p>\n
17. Vehicle Trackers
\nSome of our vehicles contain tracking devices that will be used in accordance with our data protection policy.<\/p>\n
18. Personal Data (GDPR)
\nWe keep your personal data safe and confidential in accordance with the Personal Data Protection Act.<\/p>\n
19. General Terms
\nAll reservations are subject to our terms and conditions. Greek law applies to agreements concluded on the basis of the above terms. VAT on our services is 24%.
\nThe vehicle may only be used by the renter or other drivers named in the rental agreement.
\nIt is prohibited to use the vehicle
\n\uf0a7 for violating the provisions of the Greek Highway Code, for purposes contrary to Greek law.
\n\uf0a7 for towing other vehicles, transporting boats.
\n\uf0a7 for transporting heavy objects, flammable materials.
\noff paved roads.
\nfor rental or subletting.
\nIn case of non-compliance with the above terms of our company, the customer will accept responsibility and will not be covered by insurance or the exemption amount. <\/p>\n
<\/p>\n
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